1. Scope This Refund & Returns Policy applies to all purchases of cosmetic sponge storage cases and beauty accessory holders made through the Glowpuffstash website (www.glowpuffstash.com).
2. Order Processing and Delivery Orders placed through our website are normally processed and prepared for dispatch within one (1) to three (3) business days after payment has been completed. Following dispatch, the estimated delivery time is five (5) to ten (10) business days. Orders are generally transported using services provided by DHL, FedEx, or UPS Priority, depending on the delivery destination and operational requirements. Tracking notifications are automatically sent to the email address provided during checkout at key shipment stages, including order dispatch, carrier acceptance, and local delivery updates where available.
3. Delivery Delays & Pre-Dispute Inquiry If an order exceeds the standard delivery period, please contact our customer support team directly at storage@glowpuffstash.com before reaching out to your payment provider or bank.
Upon notification, Glowpuffstash will request an immediate investigation from the relevant carrier. Following completion of the investigation, Glowpuffstash will provide an appropriate resolution according to the circumstances of the individual shipment: • arrange a priority replacement shipment; or • issue a full refund to your original payment method.
4. Right of Withdrawal & Returns Eligibility Where applicable consumer legislation grants a statutory right of withdrawal, eligible customers may withdraw from their purchase within fourteen (14) business days after receiving the goods without providing a reason.
To exercise this right, customers must notify Glowpuffstash by email before the withdrawal period expires. • Return Condition: Returned products must be unused, unwashed, complete, and in their original packaging condition. • Return Shipping Fees: For non-defective returns or standard withdrawal requests, the customer is solely responsible for paying the direct return shipping costs.
5. Return Procedure & Authorization Address Before returning any product, customers are required to contact customer support (storage@glowpuffstash.com) to receive return instructions and obtain a return reference number. Returns sent without prior communication may experience processing delays.
Authorized returns, including those from customers located in Europe or North America, should be shipped to:
Glowpuffstash Av. Insurgentes Sur 1250, Col. Del Valle Centro, Benito Juárez, Ciudad de México, C.P. 03100, México
6. Damaged or Defective Products If a product arrives damaged during transit or contains a verified manufacturing defect, customers should contact Glowpuffstash by email within a reasonable period after delivery.
Please include your order number and clear photographs or a short video showing the relevant defect or damage. Where the reported issue is verified, Glowpuffstash will provide, according to the customer’s preference and circumstances: • a replacement product sent at no additional cost; or • a full refund. For products confirmed as damaged on arrival or containing a verified defect, physical return of the affected item is not required unless mandatory applicable law provides otherwise.
7. Refund Processing Where a refund is approved, it will be issued directly to the original payment method used during checkout within three (3) to five (5) business days after inspection or approval.
Depending on the payment method used, refunds will be returned to: • Visa; • Mastercard; • American Express; • Apple Pay; • Google Pay; or • other supported digital wallets. Please note that the exact time required for the refunded amount to reflect on your account statement may vary depending on your card issuer or banking institution.
8. Non-Returnable Circumstances The right of withdrawal and refund requests may be declined in cases where items show signs of intentional damage, unauthorized alteration, or clear evidence of use beyond reasonable inspection. Nothing in this Policy limits any mandatory statutory rights that cannot be excluded under applicable consumer legislation.
9. Contact Information For refund inquiries, return status updates, or customer assistance, please contact:
Brand: Glowpuffstash Website: www.glowpuffstash.com Email: storage@glowpuffstash.com Telephone: +52 55 4827 9136 Return Address: Av. Insurgentes Sur 1250, Col. Del Valle Centro, Benito Juárez, Ciudad de México, C.P. 03100, México
Customer enquiries submitted by email are normally reviewed and answered within 24 hours during standard operational hours.
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