Introduction These Terms of Service govern the use of the Glowpuffstash website (www.glowpuffstash.com) and the purchase of products offered through this website. By placing an order, you acknowledge that you have read, understood, and accepted these Terms of Service.
Business Information Brand: Glowpuffstash Website: www.glowpuffstash.com Email: storage@glowpuffstash.com Telephone: +52 55 4827 9136 Registered Address: Av. Insurgentes Sur 1250, Col. Del Valle Centro, Benito Juárez, Ciudad de México, C.P. 03100, México
Products & Specifications Glowpuffstash offers cosmetic sponge storage cases and related beauty accessory holders through this website. Product photographs and descriptions are provided to assist customers in making informed purchasing decisions. Minor variations in colour, texture, or appearance may occur due to individual device display settings or manufacturing specifications.
Orders & Acceptance All orders are subject to review, verification, and acceptance by Glowpuffstash. Glowpuffstash reserves the right to decline, cancel, or suspend any order where required by applicable law, where payment cannot be authorized or completed, where inaccurate or fraudulent information has been provided, or where logistics fulfillment cannot reasonably proceed.
Order Processing Orders are normally processed within one (1) to three (3) business days, excluding weekends and public holidays. Order processing and dispatch begin only after payment has been successfully authorized and completed.
Shipping & Delivery Orders are generally transported using services provided by trusted carriers such as DHL, FedEx, or UPS Priority, depending on the destination and operational requirements. Estimated delivery time is five (5) to ten (10) business days after dispatch. Tracking notifications are automatically sent to the email address provided during checkout at key stages of the delivery process. Delivery times are estimates and may vary due to operational circumstances, customs processing, or factors beyond reasonable control.
Delivery and Risk For customers located in jurisdictions where mandatory consumer protection legislation applies (including the European Union and the United Kingdom), the risk of accidental loss of or damage to the goods transfers to the customer only when the goods are physically received by the customer or a designated third party. Nothing in these Terms limits any mandatory statutory rights that cannot be excluded under applicable law.
Delayed Shipments If an order exceeds the standard delivery period stated above, Glowpuffstash will contact the relevant carrier to investigate the shipment status. Following completion of the carrier investigation, Glowpuffstash may, depending on the circumstances of the individual case, provide either:
a replacement shipment; or
a full refund.
Right of Withdrawal & Cancellations Where applicable consumer legislation provides a statutory right of withdrawal (such as under EU/UK consumer regulations), eligible customers may withdraw from their purchase within fourteen (14) days after receiving the goods without providing a reason. To exercise this right, customers must notify Glowpuffstash by email (storage@glowpuffstash.com) before the withdrawal period expires. Returned products must be sent back unused, complete, and in their original packaging and condition. Note on Return Shipping Costs: For non-defective returns, the customer is responsible for covering the direct costs of returning the item. Refunds will be processed after the returned goods have been received and inspected, or in accordance with mandatory legal requirements.
Damaged or Defective Items If a product arrives damaged or contains a manufacturing defect, customers should contact Glowpuffstash by email within a reasonable period after delivery. To assist with verification, customers should provide clear photographs or a short video showing the relevant issue. Where the reported issue is verified, Glowpuffstash will provide, according to the circumstances:
a replacement product; or
a full refund. For products confirmed as damaged on arrival or containing a verified manufacturing defect, return of the physical item is not required unless otherwise mandated by applicable law.
Returns Policy Except where mandatory consumer protection law provides otherwise, returned items must be appropriately packaged and include sufficient order identification details (such as the order number and customer name). Glowpuffstash reserves the right to decline returns that do not meet the conditions described in these Terms, where permitted by applicable law.
Prices, Taxes, and Payments All prices displayed on this website are shown in the applicable currency presented at checkout. Applicable taxes, duties, and fees, where required by law, will be calculated and displayed during the checkout process. All online payments are processed securely through Stripe. Glowpuffstash does not store full credit card information on its servers.
Limitation of Liability Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable consumer protection law. Subject to mandatory legal requirements, Glowpuffstash shall not be liable for indirect, incidental, or consequential losses arising from circumstances beyond its reasonable control.
Governing Law These Terms shall be interpreted and governed in accordance with the laws applicable to the transaction. Where mandatory consumer protection legislation grants customers additional statutory rights, those rights remain fully unaffected by these Terms.
Contact Information For any questions regarding these Terms of Service, please contact us at: Glowpuffstash Website: www.glowpuffstash.com Email: storage@glowpuffstash.com Telephone: +52 55 4827 9136 Registered Address:Av. Insurgentes Sur 1250, Col. Del Valle Centro, Benito Juárez, Ciudad de México, C.P. 03100, México
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