1. Order Processing Orders placed through the Glowpuffstash website are normally processed and prepared for dispatch within one (1) to three (3) business days after payment has been successfully completed. Business days exclude weekends and official public holidays. Customers will automatically receive an email confirmation with fulfillment details once their order has entered the dispatch process.
2. Fulfillment & Direct Dispatch Location All products are directly inspected, packaged, and dispatched from our operational fulfillment facility:
Glowpuffstash Av. Insurgentes Sur 1250, Col. Del Valle Centro, Benito Juárez, Ciudad de México, C.P. 03100, México
3. Delivery Services & Carriers Glowpuffstash arranges international transit using reliable global carriers, primarily DHL, FedEx, or UPS Priority, depending on the delivery destination and operational logistics. The carrier selected for an individual shipment is chosen to ensure the most efficient transit route and service availability for your region.
4. Taxes, Customs & DDP Framework To ensure a smooth delivery experience without unexpected fees, orders shipped to international destinations (including the European Union and the United States) operate under a Delivered Duty Paid (DDP) framework wherever applicable. All applicable taxes and customs duties are calculated and included at checkout. Customers will not be required to pay secondary customs charges or unexpected import fees upon parcel delivery.
5. Estimated Delivery Time Following dispatch, the estimated standard delivery time is five (5) to ten (10) business days. Please note that delivery times are realistic estimates and may occasionally vary due to carrier operations, international customs clearance procedures, severe weather conditions, or regional logistical factors beyond our direct control.
6. Tracking Information Tracking notifications are automatically sent to the email address provided during checkout as soon as the carrier scans the parcel. Where available from the carrier, updates will reflect key shipment stages, including: • order dispatch; • carrier receipt and hub acceptance; • transit updates; • local delivery progress; • delivery confirmation. Customers are encouraged to monitor their shipment status using the tracking code provided in these email notifications.
7. Delivery Delays & Dispute Resolution If an order exceeds the standard delivery period stated in this Shipping Policy, please contact our customer support team directly at storage@glowpuffstash.com before contacting your payment provider.
Glowpuffstash will immediately open an official inquiry with the carrier to track and locate your shipment. Following completion of the investigation, Glowpuffstash will provide an appropriate resolution according to the circumstances: • arrange an expedited replacement shipment; or • issue a full refund to your original payment method.
8. Customer Delivery Information Responsibilities Customers are responsible for providing complete, accurate, and reachable delivery details (including recipient name, full address, and primary contact number) during checkout. Where an incorrect or incomplete delivery address is provided, shipment may be delayed or returned. If you notice an error in your shipping details after placing an order, please notify Glowpuffstash as soon as possible so we can update the information prior to dispatch.
9. Contact Information For questions regarding your shipment status, transit updates, or delivery inquiries, please contact:
Brand: Glowpuffstash Website: www.glowpuffstash.com Email: storage@glowpuffstash.com Telephone: +52 55 4827 9136 Dispatch Address: Av. Insurgentes Sur 1250, Col. Del Valle Centro, Benito Juárez, Ciudad de México, C.P. 03100, México
Customer inquiries submitted by email are reviewed and answered within 24 business hours during standard operational hours.
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