Introduction This Privacy Policy explains how Glowpuffstash (“we”, “us”, or “our”) collects, uses, stores, and processes your personal information when you visit or make a purchase from www.glowpuffstash.com.
Glowpuffstash acts as the Data Controller responsible for the processing of your personal information collected through this website.
Data Controller Details: Brand Name: Glowpuffstash Website: www.glowpuffstash.com Email: storage@glowpuffstash.com Telephone: +52 55 4827 9136 Registered Address: Av. Insurgentes Sur 1250, Col. Del Valle Centro, Benito Juárez, Ciudad de México, C.P. 03100, México
Legal Basis for Processing (GDPR Compliance) We process your personal information based on the following legal grounds:
Performance of a Contract: To fulfill, process, and deliver your orders.
Legal Obligations: To comply with applicable tax, accounting, and consumer protection laws.
Legitimate Interests: To prevent fraud, secure our website, and improve customer service.
Consent: Where you explicitly consent to specific processing, such as non-essential cookies.
Information We Collect To process your orders and provide a smooth shopping experience, we may collect:
Contact Details: Full name, email address, primary telephone number.
Order Details: Product specifications, purchase history, order status, and inquiry records.
Technical & Usage Information: IP address, browser type, device identifiers, time zones, and usage patterns collected automatically via cookies.
Payment Processing & Security (PCI-DSS) All online transactions on this website are processed through Stripe, a leading secure third-party payment gateway.
Encrypted Transmission: Payment information submitted during checkout is transmitted directly to Stripe via standard TLS/SSL encrypted connections.
No Local Card Data Storage: Glowpuffstash does not collect, store, view, or process full credit/debit card numbers or security codes (CVV/CVC) on its servers.
Security Compliance: Stripe processes all payments in accordance with stringent Payment Card Industry Data Security Standards (PCI-DSS Level 1) and its own Privacy Policy.
How We Use Your Personal Information Your personal information is strictly used for legitimate commercial and operational purposes:
Processing, managing, fulfilling, and dispatching orders;
Collecting payments and processing legitimate refunds/cancellations;
Communicating order updates, tracking information, and responding to support inquiries;
Preventing fraudulent, unauthorized, or illegal transactions;
Maintaining internal accounting, tax compliance, and business records;
Optimizing website technical performance and security.
Sharing of Personal Information We value your privacy. We do not sell, rent, trade, or transfer your personal information to third parties for marketing purposes.
We share personal information strictly on a need-to-know basis with trusted service providers necessary for business operations:
Order Fulfillment & Logistics: Shipping carriers, warehousing partners, and postal services to deliver your purchased goods;
Payment Gateways: Stripe, for secure transaction authorization and fraud prevention;
IT & Technical Services: Secure website hosting, domain administration, and infrastructure maintenance providers;
Legal & Regulatory Authorities: Where required by law, court orders, or governmental regulations.
International Data Transfers As Glowpuffstash operates internationally, personal information may be processed or stored in jurisdictions outside your home country. Where cross-border data transfers occur, we enforce appropriate technical, organizational, and contractual safeguards in accordance with applicable data protection laws.
Data Retention We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is mandated by law.
Unless otherwise required by legal or tax regulations:
Order & Transaction Records: Retained for up to seven (7) years to comply with tax and statutory accounting obligations.
Customer Correspondence: Retained for up to three (3) years after the final communication to resolve potential claims or follow-up inquiries.
Technical Analytics Data: Retained for up to twenty-six (26) months, after which it is anonymized or deleted.
Your Privacy Rights Depending on your jurisdiction (including the EEA, UK, and California), you may exercise the following rights regarding your personal data:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal data (“Right to be Forgotten”).
Right to Restrict/Object: Restrict or object to specific processing activities.
Right to Data Portability: Request transfer of your data to another controller in a structured format.
Right to Opt-Out: We explicitly confirm that Glowpuffstash does not sell personal information under the California Consumer Privacy Act (CCPA/CPRA).
To exercise any of these rights, please contact us at storage@glowpuffstash.com.
Cookies & Tracking Technologies We use essential cookies to maintain essential website functionality, secure checkout routines, and remember user shopping carts. Non-essential analytical cookies may be managed or disabled through your browser settings at any time.
Children’s Privacy Our website is not intended for or directed at children under the age of 16 (or equivalent minimum legal age in your jurisdiction). We do not knowingly collect personal information from minors.
Changes to This Privacy Policy Glowpuffstash reserves the right to update this Privacy Policy to reflect technical, operational, or legal changes. Updates become effective immediately upon publication on this page.
Contact Information If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Glowpuffstash Email: storage@glowpuffstash.com Telephone: +52 55 4827 9136 Registered Address: Av. Insurgentes Sur 1250, Col. Del Valle Centro, Benito Juárez, Ciudad de México, C.P. 03100, México
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